BY ERMINESOFT UPDATED April 18, 2025
Zendesk Support mobile app is designed to aid in efficient customer service management on the go. It offers a streamlined user experience to manage and track customer issues effectively without being tied to a desktop. While not as feature-rich as its desktop counterpart, the mobile app provides sufficient tools for basic ticket management, allowing for quick reading of customer tickets and overseeing support teams remotely. However, it may not offer the best experience for replying to tickets due to the inherent limitations of mobile keyboards.
The application's speed is noted as a significant advantage, outperforming web apps with its responsiveness. It features customizable macros and favorites for quicker navigation, enhancing productivity for technical support staff. Despite a slight hiccup in syncing typed information from PC to mobile devices, as reported by users across different phone models, the overall user experience is rated positively for its clean and intuitive design. The UX and UI are specifically tailored for mobile use, providing a seamless transition from the web app without resorting to a basic webviewer approach.
One of the app's strengths lies in its ability to significantly accelerate ticket response times through the use of macros. Users can create a collection of predefined responses to common queries, allowing for rapid processing of a high volume of tickets. This feature makes it an invaluable tool for businesses dealing with repetitive customer inquiries. Additionally, the app's portability is highly appreciated by teams who prefer the convenience of managing customer support without the need for bulky hardware.
The Zendesk Support app also excels in enabling customer engagement from anywhere, offering real-time interactions that are not limited by the user's location. Anticipation for future versions of the app is high, with users expressing eagerness for continued improvements and added functionalities. Despite its simplicity and limited options, the app's reliability and effectiveness in handling work-related tasks are well-regarded, with few to no issues reported by the user base.
While the Android version currently lacks some features available on iOS, such as the ability to unbookmark tickets, the overall user experience is deemed satisfactory with expectations for future enhancements. The app's notification system is particularly commended for its efficiency in informing users about ticket updates, contributing to a seamless workflow.
The app offers ticket reading, management, custom macros, favorites, and real-time notifications, focusing on efficiency and portability for customer support tasks.
No, the mobile app is designed for on-the-go management and does not include all the features of the desktop version but retains enough functionality for effective customer support.
Yes, you can reply to tickets, though the experience may be less convenient than using a keyboard due to mobile device limitations.
Some users have reported syncing issues with text input between PC and mobile, and the Android version currently lacks the ability to unbookmark tickets, which is expected to be addressed in future updates.
By utilizing customizable macros and quick navigation features like favorites, users can handle a high volume of tickets more rapidly, improving response times and overall productivity.
Zendesk Support is primarily a mobile app designed for smartphones. However, you can run Zendesk Support on your computer using an Android emulator. An Android emulator allows you to run Android apps on your PC. Here's how to install Zendesk Support on your PC using Android emuator:
Visit any Android emulator website. Download the latest version of Android emulator compatible with your operating system (Windows or macOS). Install Android emulator by following the on-screen instructions.
Launch Android emulator and complete the initial setup, including signing in with your Google account.
Inside Android emulator, open the Google Play Store (it's like the Android Play Store) and search for "Zendesk Support."Click on the Zendesk Support app, and then click the "Install" button to download and install Zendesk Support.
You can also download the APK from this page and install Zendesk Support without Google Play Store.
You can now use Zendesk Support on your PC within the Anroid emulator. Keep in mind that it will look and feel like the mobile app, so you'll navigate using a mouse and keyboard.
