BY ERMINESOFT UPDATED April 30, 2025
To enhance seller performance on Tokopedia Seller App, immediate attention to fixing the notification system for customer messages is crucial. Addressing this flaw will ensure sellers do not miss out on potential sales and can maintain a higher satisfaction rate among customers.
The app’s current partial shipment feature impacts sellers negatively by deteriorating their scores. Redesigning this feature to accurately reflect customer errors without penalizing sellers will encourage more vendors to utilize this function effectively.
Upgrading customer support to be more responsive and real-time is essential for resolving seller queries efficiently. Implementing a system that provides immediate assistance will heighten user satisfaction and trust in the platform.
Correcting the auto-detect category errors that misplace products into wrong categories is vital. Implementing a more accurate auto-categorization system or providing quicker manual intervention from the support team will mitigate this issue.
Improvements in the store address update process, especially for specific locations and courier adjustments, are necessary. A simplified, clearer process will aid sellers in keeping their shop information current without unnecessary delays.
Increase security and implement stringent measures against fraudulent activities to protect both buyers and sellers. This will enhance the marketplace’s credibility and ensure a safer trading environment.
Overhauling the existing Tokopedia Care system and possibly introducing an efficient call center could significantly improve user support quality. This change is needed to provide relevant and swift solutions to seller and buyer queries.
Reevaluating and possibly lowering the commission rate for sellers could make the platform more attractive, especially for resellers who operate on thin margins.
Resolving issues related to product upload constraints, like the ‘image too large’ error, is essential for a smooth listing process on the platform.
Introducing the ability to send videos in chat would significantly benefit sellers by allowing them to better showcase their products upon customer request, leading to higher engagement and potential sales.
Feedback suggests a need for revisiting the app's feed layout to improve user experience. Separating stories from followed shops and enhancing the layout could increase user engagement.
Contact Tokopedia Care immediately for a faster resolution and check your app settings to ensure notifications are enabled.
Review your shipment strategy and reach out to Tokopedia support for guidance on how partial shipments affect your score and potential solutions.
Attempt to manually change the category. If the issue persists, report it to Tokopedia Care for a more accurate categorization.
Currently, commission fees are set by Tokopedia. However, efficiently managing your store and utilizing promotions can help maximize profits.
As of now, video sharing through chat is not supported, but providing feedback to Tokopedia may influence future updates.
Tokopedia Seller App is primarily a mobile app designed for smartphones. However, you can run Tokopedia Seller App on your computer using an Android emulator. An Android emulator allows you to run Android apps on your PC. Here's how to install Tokopedia Seller App on your PC using Android emuator:
Visit any Android emulator website. Download the latest version of Android emulator compatible with your operating system (Windows or macOS). Install Android emulator by following the on-screen instructions.
Launch Android emulator and complete the initial setup, including signing in with your Google account.
Inside Android emulator, open the Google Play Store (it's like the Android Play Store) and search for "Tokopedia Seller App."Click on the Tokopedia Seller App app, and then click the "Install" button to download and install Tokopedia Seller App.
You can also download the APK from this page and install Tokopedia Seller App without Google Play Store.
You can now use Tokopedia Seller App on your PC within the Anroid emulator. Keep in mind that it will look and feel like the mobile app, so you'll navigate using a mouse and keyboard.
